We want you to be happy with your purchase. We also think school uniform workmanship and quality should stand up to the rigours of school life.
This is why we offer a 1-year quality guarantee for all school uniform products, including school shoes.
The guarantee covers manufacturing defects and workmanship for a maximum of 1 year from the date of purchase.
If you are not happy with the quality of your school uniform product, return it to us within 1 year of purchase.
Please send proof of purchase and return the product to us at School Uniform Shop, Unit 1 Haywood Lodge Farm, Hereford, HR2 9RU,
to receive a replacement of the garment in the same size and colour as purchased.
There is some small print to be aware of:
- This guarantee is only valid upon the return of the items to us at the customers expense and including a dated proof of purchase.
- The guarantee excludes coats, accessories, and school essentials such as socks, tights, swimwear and underwear.
- The following are excluded from the terms and conditions of the guarantee: accidental damage, deliberate damage, misuse, normal ageing or wear and tear,
loss of or damage to accessories, damaged caused by foreign objects or substances not normally associated with the shoes or item of clothing,
and any loss suffered because of not being able to use the garments or shoes.
- Upon examination of the product by School Uniform Shop, if it is found that there is a defect in material or workmanship, and the defect was not caused by an
exception outlined above, we will replace the product, for an identical size and colour and refund your return postage.
- Your legal rights are not affected.