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Dear School Uniform Shop Folks,
We've been thinking about you over the past few days - our customers, our colleagues their families and our community. While we are aiming to run School Uniform Shop as normal, obviously our customers, our colleagues and their families well-being are our top priorities, and our decisions are based on this.
We believe it's really important that we do our part to help reduce the transmission of COVID-19, and we are also following Government amd NHS guidelines. Here are some of the steps we are taking to protect all where we can.
We are working hard to make sure that the products you love are available when you want them, delivered in the safest way possible. We keep large stocks of all our core products in our warehouse on the farm in rural Herefordshire, and these are all ready for immediate despatch by our team.
All our products come from the manufacturers' UK distribution centres and these distribution centres are very automated. We have been speaking with our suppliers and they are confident that they are able to keep supplying products.
Our delivery partners are working to ensure they can deliver and use the advised precautions we're taking to protect health and safety.
We are committed to looking after our team. If possible we are giving our team members the opportunity to work from home some or all of the time. We have also provided every colleague with a digital thermometer so that they are able to take there temperature before leaving for work in the morning to ensure that they are fit and well.
We are very fortunate that our warehouse is based on a farm in Herefordshire and that we are the only business based in our building, so we have been able to take a number of rigorous precautions so that our team members are kept as safe as we can. These include introducing strict working policies so only one member of the team is on site at any one time, and we have extended our working hours because of this to ensure we get all orders out as quickly as possible.
Because of this we are currently unable to accept phone calls. If you need to contact us please email using the details on the Contact Us page.
We are taking all the necessary steps to ensure the safety and well-being of our team and minimise the risks.
While the environment around us is uncertain, we know how important it is for our customers to continue with their daily life as much as possible. Now it seems that many of us will be at home much more over the next few months please be assured we will do our best to enable you to continue to shop and buy clothes for you and your family and have them delivered safely to your door. In fact when we think about it we hope these concepts will even help make self isolation or feeling poorly a little bit more bearable.
In other countries in full lock down deliveries and postal services are still continuing as usual. In fact as you can imagine its never more than now that we value our delivery partners and the work they do. Please support them by being patient and accommodating with their changed delivery arrangements etc.
We really appreciate your continued support of our family business in these challenging times. Anyway, just to let you know we are doing our best to keep calm and carry on!
Thank you for being part of our family business.
Luke and all the team at School Uniform Shop.
Last updated 1st April 2020.