Terms and Conditions

  1. Company Details
    1. School Uniform Shop is part of the Denim Nation Ltd group.
    2. Our registered company address is Denim Nation Ltd, Commercial House, Commercial Street, Hereford, Hereford, HR2 2AJ, England.
    3. We are registered with Companies House. Our company registration number is 4156310.
    4. Our VAT registration number is 771082045.
    5. Our Data Protection registration number is Z9231705.
  2. Definitions
    1. "We", "us", "our", "company" and similar terms refer to School Uniform Shop.
    2. "You", "your", "customer" and similar terms refer to the customer who is purchasing Goods from School Uniform Shop.
    3. "Goods", "products" and "items" refers to any products currently or previously offered for sale on the School Uniform Shop website.
    4. "Order", "ordered" and similar terms refer to the process by the customer of selecting goods and making the necessary payment to School Uniform Shop.
    5. "Website" refers to the School Uniform Shop website at www.schooluniformshop.co.uk.
  3. Title
    1. Our agreement to supply the goods to you is made on the date we dispatch the goods to the address you supplied when you ordered the goods.
    2. Title in the Goods shall pass to you on the date we dispatch the Goods to the address given when you ordered the Goods.
  4. Product Photos and Colours
    1. Product photos are taken internally by professional photographers or provided by the manufacturers.
    2. Because colour representation in photography, printing, scanning and computer monitors can vary, the colours should be used for guidance only.
    3. Some product styles may have been changed slightly since the photos were taken, or may vary slightly between different colours/finishes of the product. The photos should therefore be used as a general indication of the style and fit only.
    4. If you wish to clarify any product details before ordering please contact us.
  5. Prices
    1. All prices on this website are quoted in UK Pounds. Prices include VAT where applicable but exclude postage and packaging.
    2. The prices and promotions offered on the website may differ from those prices and promotions offered at the same time in our stores.
    3. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our stores are under no obligation to honour any website price or promotion.
    4. Prices that are reduced for sales and promotions are only valid for the period specified in the promotion. If no period is specified we may alter or end the promotion and price reductions at any time.
    5. All "was" prices have been charged for a continuous period of 28 days in the last six months either on one of our websites or in one of our stores. "Was up to" prices refer to the highest priced size and colour combination. "From" refers to the lowest priced size and colour combination.
    6. We reserve the right to adjust prices, offers, products and product specifications on the website at any time before (but not after) we accept your order.
    7. We may issue promotional offer codes entitling the user to a discount off the total order value. The offer code must be entered during checkout when ordering online or quoted before making payment when ordering by telephone. It cannot be applied at a later time after payment is complete. Only one offer code may be used for each order.
  6. Credit and Debit Cards
    1. All credit and debit card payments are taken at the time you place your order.
    2. If either you or we cancel part or all of the order the relevant amount will be refunded onto your card. Refunds will be processed within 28 days.
    3. We accept Visa, MasterCard, Maestro, Visa Debit, Visa Electron, Delta, JCB and Solo.
    4. All online credit and debit card payments are processed by a leading online card processing gateway, SecureTrading, who are approved by all leading card issuers.
    5. All telephone credit and debit card payments are processed manually in our offices through our card processing terminal.
    6. The transaction will appear as a payment to "www.schooluniforms" or "Denim Nation Ltd" on your card statement.
  7. PayPal
    1. All PayPal payments are taken at the time you place your order.
    2. If either you or we cancel part or all of the order the relevant amount will be refunded to your PayPal account. Refunds will be processed within 28 days.
    3. The transaction will appear as a payment to "Denim Nation" in your PayPal account.
  8. Cheques and Postal Orders (UK Only)
    1. If you prefer you can pay by cheque or postal order by choosing the appropriate option in checkout.
    2. Make your cheque or postal order payable to "Denim Nation Ltd", write the order reference number on the back and post it to: School Uniform Shop, Unit 1 Haywood Lodge Farm, Hereford, Herefordshire, HR2 9RU.
    3. Please allow two weeks for cheque processing and clearance.
  9. Delivery Destinations and Costs
    1. UK Economy delivery costs £1.95.
    2. UK Standard delivery costs £5.95.
    3. Republic of Ireland, Belgium, France, Germany, Luxembourg and Netherlands delivery costs £14.95.
    4. Spain, Austria, Italy and Denmark delivery costs £19.95.
    5. We deliver to UK, BFPO, Republic of Ireland, Belgium, France, Germany, Luxembourg, Netherlands, Spain, Austria, Italy and Denmark addresses only.
  10. Delivery Times
    1. UK Economy delivery orders are delivered in 8 to 10 working days.
    2. UK Standard delivery orders are delivered in 4 to 6 working days.
    3. UK Express delivery orders are delivered in 1 to 3 working days.
    4. Deliveries to Northern Ireland, Scottish Highlands, Channel Islands and BFPO addresses may take an extra 1 or 2 working days.
    5. Delivery to Republic of Ireland, Belgium, France, Germany, Luxembourg, Netherlands, Spain, Austria, Italy and Denmark will take 12 to 15 working days.
    6. "Working days" are Monday to Friday, excluding public holidays.
    7. You may receive your goods in several packages which arrive on different days. We often send goods that are in stock straight away and send any outstanding goods as soon as we receive them from our suppliers.
    8. If we are unable to deliver your order within the above periods we will contact you as soon as we are aware of the problem.
  11. Delivery Methods
    1. UK orders are sent by Royal Mail, Hermes, Yodel or Interlink.
    2. Orders to the Republic of Ireland, Belgium, France, Germany, Luxembourg, Netherlands, Spain, Austria, Italy and Denmark are sent by Interlink Express or another similar carrier.
    3. Some deliveries may reqire a signature on receipt.
  12. Delivery Address
    1. You can specify any UK, BFPO, Republic of Ireland, Belgium, France, Germany, Luxembourg, Netherlands, Spain, Austria, Italy and Denmark delivery address, for example your home, your neighbour's, your workplace or anywhere else you like.
    2. We may need to carry out additional security checks if the delivery address is different to that cardholder address, which may delay your order. To help us with these checks please include the name of the householder at the delivery address rather than your name.
    3. It is your responsibility to ensure the delivery address is correct and complete. We cannot accept responsibility for any loss or delay if the address you entered is incorrect or incomplete.
  13. Out of Stock
    1. We carry large stocks of the items on this website. However due to the wide range of size and colour combinations some items may be temporarily out of stock.
    2. We will often send goods that are in stock straight away and send the outstanding goods as soon as we receive them from our suppliers.
    3. In the unlikely event of any item being out of stock and not expected within three weeks, you will be notified by one of our customer service representatives, and given the option either to continue with the rest of your order, substitute the unavailable items with similar alternatives, or to cancel.
    4. We will be happy to discuss your options when we contact you.
  14. Receipts
    1. You will receive an electronic receipt by email, which included your order number. In case of any queries, you will need to quote your order number and name to one of our customer service representatives.
    2. If you pay online by credit or debit card you will receive a payment confirmation email from our payment gateway, SecureTrading.
    3. You will receive an email confirmation when your goods are despatched which will contain the items despatched, the carrier name and their tracking reference.
    4. If the delivery address is the same as the credit or debit cardholder's address a paper copy of the receipt will be included with your goods.
    5. If the delivery address is different a delivery note will be included with the goods and a receipt will be posted to the cardholder address.
    6. If you require a further copy of your invoice please contact us to request it. All requested duplicate invoices are sent by post to the cardholder address.
  15. Tracking Your Order
    1. If you have created an account on our website you will be able to view a list of all your orders and track their status online. Simply log in then click Order History.
    2. If you did not create an account when you ordered you can track the status of an individual order by entering the order number and email address on the Order Tracking page.
    3. We will send you an email when your goods are despatched containing the name of the delivery company and their tracking number, so that you can track delivery progress on their website. Delivery company tracking information will not be available until your parcel is scanned in at their depot so please allow up to two working days for it to be available.
    4. This email will list the items despatched. If the despatch does not complete your order then the outstanding items will be sent shortly.
    5. If you require further assistance please contact us.
  16. Returns
    1. This return procedure and policy is relevant to all on-line and mail order transactions and purchases.
    2. If you change your mind and decide the purchased item is unsuitable, please return within 14 days of receiving your order.
    3. When returning your item(s), please complete and enclose our Returns Form to help us identify your package and process your return as quickly as possible.
    4. If you do not have a printer please include the same information in a letter in your package.
    5. Your parcel is your responsibility until it reaches us, so we recommend using a registered or recorded postal service.
    6. If you have decided that you don't want the product or need to exchange for a different size, colour or style, postage and packing costs both ways are your responsibility. We will charge the additional postage cost of £1.95 UK, £14.95 Republic of Ireland, Belgium, France, Germany, Luxembourg and Netherlands or £19.95 Spain, Austria, Italy and Denmark to your card when we despatch your exchange items.
    7. Items cannot be returned in store for an exchange or refund.
    8. Any free goods supplied as part of the product purchase must be returned with the product, otherwise we may deduct the full list price of the missing items from any refund.
    9. When returning your item(s), please complete and enclose our Returns Form to help us identify your package and process your return as quickly as possible.
    10. Please ensure all items are returned to us in their original condition, unworn and with all labels still attached. School Uniform Shop reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged or tampered with. Underwear and swimwear may not be returned due to hygiene reasons.
    11. Please note that returning goods for the purpose of exchange or refund is at your own expense, however if you are returning the product because of an error on our part or a manufacturing fault, School Uniform Shop will be happy to refund all costs associated in returning the item back to us, as well as your original postage costs.
    12. School Uniform Shop will send email confirmation upon receipt of any product returns.
    13. Refunds will be processed within 28 days.
  17. Exchanges
    1. If you wish to exchange your purchase for a different size, colour or style, please return it with a returns form as detailed above.
    2. For these exchanges we do not refund your return postage cost. We will also charge our standard postage and packing cost (£1.95 UK, £14.95 Republic of Ireland, Belgium, France, Germany, Luxembourg and Netherlands, £19.95 Spain, Austria, Italy and Denmark) to your credit/debit card to cover the cost of sending the replacement goods to you. If the price of the replacement goods is different we will charge or refund the difference to your card as appropriate. Refunds will be processed within 28 days.
    3. If you have paid by cheque or postal order we will contact you if any further payment is due.
  18. Cancellations and Alterations
    1. If you wish to cancel or change your order, please call us on 01432 34 35 32 (international +44 1432 34 35 32) between 9:30am and 5:00pm Monday to Friday, or email us at support@schooluniformshop.co.uk.
    2. We advise you to email us immediately, or call us between 09:30 and 10:30, to stand the best chance of catching us before your order is processed. If you email us, please include a daytime telephone number.
    3. Please have your order number available when you call, or include it in your email.
    4. If you contact us before your order has been processed, we will be happy to alter or cancel it.
    5. If we have already sent your order, you will need to refuse the delivery or return it to us as soon as you receive it (please refer to the Returns information above). We will refund your payment when we receive the returned or refused package. Refunds will be processed within 28 days.
  19. Complaints Procedure
    1. We are confident that you will be happy with our service. If anything is not right, please call us on 01432 34 35 32 (international +44 1432 34 35 32) between 9:30am and 5:00pm Monday to Friday, or email support@schooluniformshop.co.uk.
    2. When you email us, please include a daytime telephone number if possible.
    3. We will do everything we can to quickly resolve the matter to your complete satisfaction.
    4. In the unlikely event that you are still not happy, please contact Becki Monk (our Customer Services Manager) by direct email to becki@schooluniformshop.co.uk, and she will give the matter her personal attention. We request that you do not contact Becki until you have given our customer services team the opportunity to help you.
    5. We will deal with your complaint efficiently, and will contact you within two working days to discuss the matter and resolve the problem.
  20. Errors
    1. We take great care to ensure the information and prices on this website are accurate and current. However, no matter how carefully we check it, errors do occasionally slip through. Any errors discovered will be corrected as soon as we become aware of them.
    2. If you notice any errors or inconsistencies please let us know.
    3. In the unlikely event that a website error affects your order, we will contact you before we process your order to discuss the matter. If you discover any errors after we have processed your order, you are of course welcome to cancel your order and return the goods.
  21. Privacy Policy
    1. We share relevant information only with those parties entrusted with the processing of your account and the fulfilment of your order. We have established procedures to protect your privacy - and we uphold them vigorously.
    2. Credit and debit card transactions are subject to routine searches from time to time. We undertake these searches in association with licensed credit agencies to detect and prevent fraud. Credit and debit card transactions are processed by SecureTrading whose privacy policy is available on their website.
    3. From time to time we may pass information to outside research companies whom we ask to contact you directly for your opinions on our products and services. We provide them with only the information they need to perform their function, and any communication will clearly show our company name.
    4. From time to time we may pass names and addresses only to a mailing company for posting our catalogues bearing our company name on our behalf. This company will never use the information to post material that was not provided by us.
    5. We only obtain information from you when you enter it on the ordering page, and we only request the information that is required to efficiently process your order. The entries marked with a * are required to allow us to process your order, other items are optional but are useful in the event that we need to contact you about your order.
    6. The only other item of information that is collected automatically is the IP address used for your current Internet connection session (this is for security and fraud prevention purposes only).
    7. When you complete your order you can choose to receive occasional email newsletters. This is an opt-in email list, meaning that you must tick the box to join the list (the default is ticked). You can easily remove yourself from this list at any time.
    8. We may occasionally share our email list with other businesses in the Denim Nation group and carefully selected local companies offering products or services that we feel may be of interest and relevance to our customers. We will only share your email address, never any other details.
  22. Cookies
    1. A cookie is a very small piece of information in the form of a text file placed on your computer hard drive by lots of the websites that you visit. Cookies allow us to help you get the best out of your visit to the website and improve your user experience, for instance by remembering that you have visited before. They can also be used to make sure that any advertising you see is relevant to you.
    2. Our cookies are used to store basic information, like your user identification. They do not store password or credit card information.
    3. Strictly Necessary cookies - Cookies are set to help support the structure of the pages that are displayed to you. These help the website to remember the products you have added to your shopping basket, your progress through checkout and whether or not you are logged in. This type of cookie only lasts for the duration of the time you are visiting the website and for a short time afterwards in case you decide to return. After you leave the website they are deleted automatically after three hours.
    4. Performance cookies - Cookies are used to provide aggregated statistics on visitors to our websites and their browsing behaviour. This enables us to order the site to make customers' journeys easier, and if necessary make improvements. The data is aggregated and anonymised, which means we cannot identify you as an individual. We use Google Analytics to carry out analytical functions on our site. You can view their privacy policy here http://www.google.com/analytics/learn/privacy.html
    5. Functionality cookies - We use cookies to make accessing the website more convenient, so you don't need to remember your username/email address. This information will allow us to welcome you by name, and over time to personalise our website content to reflect your preferences. For security reasons, you will still need to enter your password. Our cookie will remain on your hard drive until you choose to clear it.
    6. Targeting cookies - School Uniform Shop may set cookies on your computer and allow carefully selected third parties to do the same while you are browsing our site. These will collect information about your browsing habits and allow us to show you adverts while you are browsing our site and other sites on the internet. The expiration of these cookies varies but is typically 30 days. Cookies are used to help us understand the performance of our marketing activity and improve the relevance of the adverts that you see. We use these cookies to display products and services that we think will interest you, both on our website and on other websites across the internet.
    7. Further information about our use of cookies and how to disable them is given in our Cookie Policy.
  23. Ordering Online and Security
    1. Shopping at School Uniform Shop is safe. We use industry-standard Secure Sockets Layer (SSL) technology to encrypt all your personal information. All credit and debit card payments are processed by a leading online card processing gateway, SecureTrading, who are approved by all leading card issuers and are compliant with the latest PCI-DSS card processing regulations.
    2. If you want to check that the connection is via SSL, right-click on the page (the order entry and confirmation pages only) and choose "Properties" from the pop-up menu.
    3. If you are still unsure about sending your credit or debit card details to us over the Internet, please telephone 01432 34 35 32 between 9:30am and 5:00pm Monday to Friday and speak to one of our customer service representatives to place your order.
    4. Alternatively you can pay by cheque or postal order.
    5. We do not store or process any credit or debit card details through any of our computer systems or internet servers. For online payments the card details are processed and held by SecureTrading and are not available to us. For telephone orders we process the payment directly through our terminal.
    6. All order paperwork is securely destroyed one month after completion of your order.
    7. If you have any questions or concerns about the security or any other aspect of our website and systems please email our webmaster, Paul Stenning, at paul@schooluniformshop.co.uk.
  24. Legal
    1. The contents of this website are copyright School Uniform Shop 2001-2014.
    2. Copyright in some product images is owned by our suppliers or their agents. School Uniform Shop is a trademark of Denim Nation Ltd.
    3. Products sold by School Uniform Shop may be subject to copyright, trademark, or other intellectual property rights in favour of third parties. School Uniform Shop acknowledges those rights.
    4. The content of this website will be updated from time to time and changes will be made to the range of products available for purchase. Please note that your purchase of any product will be subject to availability of stock.
    5. We will update and amend our Terms and Conditions (and other customer information documentation) periodically. The latest version will always be available on this page. For orders and returns the Terms and Conditions at the time of ordering apply. For privacy, cookies and other matters the current Terms and Conditions apply.
    6. In the event of any discrepancy between these Terms and Conditions and other information on this website, these Terms and Conditions are deemed to be correct.
    7. The laws of England and Wales will govern your use of this Web site.
    8. If any provision of this document is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this document and the remainder of the provision in question shall not be affected thereby.
    9. In all cases our maximum liability to you is the full purchase price you paid for the goods.
    10. Nothing in this document affects your statuary rights as a consumer.

Last updated 18th October 2013.

Copyright © 2001-2014 School Uniform Shop, a Denim Nation (Hereford) Ltd company.
Email: sales@schooluniformshop.co.uk   Telephone: 01432 34 35 32.
School Uniform Shop, Unit 1 Haywood Lodge Farm, Hereford, Herefordshire, HR2 9RU, United Kingdom.
Use of this website is subject to our Privacy Policy and Cookie Policy.
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